Believe it or not, the travel industry still cares about you

For example, Dori Eagan's partner was bumped from a flight from New York to Paris after his father's funeral. The ticket agent empathized with his recent loss. “The gate agent took compassion on him and assigned him a seat,” she said. ... “ When my family returned to the hotel that night, there was a package waiting for Jared. With her own money, the manager had bought him a book about a tiger, as well as a stuffed animal that went with the book. ...